Higher volumes of users refreshing locally and requesting to “Send immediately.”Īdditionally, verify whether the API queue is cleared when scheduled workbooks time out. Schedule larger, more complex requests in the early morning to allow for manual pulls and refreshing to occur during the business day. Existing bookmarks, dashboards, and Report Builder workbooks scheduled close together may cause delays. Scheduling time: Stagger scheduling over 24-hour period (see table below). ![]() If it is the other way around, the request time can increase significantly. Individual request performance: Processing speed can be affected by the following settings: SettingĮxample: If you break down A by Z, the number of items for A should always be less than the number of items for Z. When this occurs, the report API queue becomes backlogged.įactors that can slow down workbook runtime: Significant increase in classifications, or increasing the request date range over time.Ĭauses that result in workbook delivery failure: Complex Excel formulas in a workbook, particularly ones that involve date and time.Ĭells returning 0s (no values): An apostrophe or single quote in the Excel sheet name will cause report builder to return no values. Also consider too many Report Builder workbooks were scheduled at around the same time. The following factors can increase request complexity and result in slower processing.įactors that can slow down deliveries: Too many bookmarks, dashboards, and Report Builder workbooks were scheduled within a few hours. ![]() See also Adobe’s Internal IP Addresses for additional firewall exclusions. Ensure that these ports are allowed through your organization’s firewall. Firewall: Report Builder uses ports 80 and 443.If you are not able to log in with those credentials, contact one of your organization’s administrators to obtain the correct login company. Log in to Analytics with the same login company to ensure that it is correct.Check the login company spelling to ensure that there is not a typo or an errant space.Invalid Login Company: This error most commonly occurs when either the login company is improperly entered, or if there are network activity issues. ![]() Sometimes there are issues logging in to report builder depending on your settings within Analytics or your network. Report Builder requires authentication to create data requests from your report suites. So there is a workaround, although it is time consuming. Indeed, editing the request resolves the problem as the Response Layout parameters are re-serialized.
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